Open Banking, Other Digital Initiatives Driving Demand for ADM Services in Brazil

Open banking and other digital initiatives accelerated by the COVID-19 crisis are driving up demand for application development and maintenance services in Brazil, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The 2021 ISG Provider Lens™ Next-Gen Application Development and Maintenance Services Report for Brazil finds enterprises looking to ADM providers to help them enable instant mobile payments through open banking APIs. The instant payment system PIX, which allows instant money transfers between people and companies, has been growing in transaction volume since it was launched last November by Brazil’s Central Bank.

“Instant payments from mobile apps and other solutions leveraging open banking are one of the big demand areas driving the application development market in Brazil,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research.

Meanwhile, the COVID-19 pandemic has also prompted enterprises in Brazil to move toward digital business practices, leading many of them to work with ADM providers to speed the development of applications.

DevOps continues to be a challenge for most enterprises, with less than half of agile development teams able to use DevOps efficiently, the report says. Leading next-gen ADM providers can help address the issue by offering agile development platforms that integrate tools to streamline the development process. Without automation, which many ADM providers offer, DevOps teams tend to skip process steps, including quality assurance.

ADM providers note that customers trying to scale agile on their own face challenges related to cultural change, with many companies finding it difficult to define roles and responsibilities. By focusing only on the process, companies fail to consider the importance of organizational culture in ensuring operational efficiency.

ADM providers can help enterprises with organizational change management, training, education and automation, the report says.

The 2021 ISG Provider Lens™ Next-Gen Application Development and Maintenance Services Report for Brazil evaluates the capabilities of 49 providers across five quadrants: Application Development and Scaled Agile, Agile Development Specialists, Managed Application Services, Application Quality Assurance, and Continuous Testing Specialists.

The report names Capgemini, Tech Mahindra and Wipro as Leaders in three quadrants and Accenture, Globant, Iteris, NTT DATA and Stefanini as Leaders in two. Base2, BRQ, CI&T, Compasso UOL, Dextra, Infosys, Inmetrics, Prime Control, Reply, Sofist, Softtek, Thoughtworks and Yaman were all named Leaders in one quadrant.

In addition, CTC, Deal, Sempre IT, TCS and T-Systems were named Rising Stars—companies with “promising portfolios” and “high future potential” by ISG’s definition—in one quadrant each.

Customized versions of the report are available from Base2, Iteris, Prime Control, Sempre IT and Sofist.

The 2021 ISG Provider Lens™ Next-Gen Application Development and Maintenance Services Report for Brazil is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Germany, Switzerland, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

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