DGAP-News: Vonovia SE: Customer App: Vonovia expands its digital range of services

Customer App: Vonovia expands its digital range of services

- With its own app, the company sets a milestone as digital vanguard in the real estate sector

- Even more transparency with service charges

- Constant updates and extension of features planned

Bochum, 04/03/2020. Having a look at documents, making workman appointments independently, tracking the status of an inquiry in real-time - Vonovia increases transparency and service for its customers with the new Customer App "Mein Vonovia". Germany's biggest housing company expands its digital range of services with this software, offering an opportunity to control landlord-tenant matters even easier in the future.

"Our customers are diverse. Therefore, we want to offer them various ways to contact us," says Malte Hollstein, Managing Director Customer Service at Vonovia. The app is already available to all customers, and its features will be extended in the course of the year. The existing communication channels will not be replaced, but the range of services expanded. The app has been added to the app stores earlier this year.

From damage reports to classified ads

In the app, tenants can organize their balances, advance and installment payments in their tenant accounts, and access the accounting of service charges as well as the corresponding bills and vouchers. Furthermore, users can quickly and directly transmit damage or repair reports and additional matters. Using the upload feature, tenants can easily upload photos to inform Vonovia.

Later on, one can keep up-to-date on the status of the inquiry in real-time, and be informed about news via push notification - as known from the big logistics companies. This also includes repairs and services that we offer outside of the apartments through our property managers, workmen, and gardeners. Inquiries to Vonovia on a matter, e.g. by telephone, are thereby decreased reducing the workload of the customer service.

In addition, tenants can digitally connect in the district via the app, organize joint activities and share news from the neighborhood.

Transparency and proactive communications

"We are always looking for opportunities to optimize our business processes. To do this, we also keep improving the service for our customers," says Malte Hollstein, and: "This customer app is a milestone in service focus by Vonovia. It offers the tenants even more transparency as well as easy self-services enabling proactive communications." Contact will not become more anonymous, though: The contacts, also in the app, will still be the respective property managers on site, and the members of the customer service.

The Customer App "Mein Vonovia" is available for free for iOS via the App Store, and for Android via the Google Play Store.

About Vonovia

Vonovia SE is Europe's leading private residential real estate company. Vonovia currently owns around 395,600 residential units in all attractive cities and regions in Germany, Austria and Sweden. It also manages around 78,350 apartments. Its portfolio is worth approximately € 47.8 billion. As a modern service provider, Vonovia focuses on customer orientation and tenant satisfaction. Offering tenants affordable, attractive and livable homes is a prerequisite for the company's successful development. Accordingly, Vonovia makes long-term investments in the maintenance, modernization and senior-friendly conversion of its properties. The company is also creating more and more new apartments by realizing infill developments and adding to existing buildings.

The company, which is based in Bochum, has been listed on the stock exchange since 2013 and on the DAX 30 since September 2015. Vonovia SE is also listed on the international indices STOXX Europe 600, MSCI Germany, MSCI Germany, GPR 250 and EPRA/NAREIT Europe. Vonovia has a workforce of more than 10,000 employees.

Additional Information:
Approval: Regulated Market/Prime Standard, Frankfurt Stock Exchange
ISIN: DE000A1ML7J1
WKN: A1ML7J
Common code: 094567408
Registered headquarters of Vonovia SE: Bochum, Germany, Bochum Local Court, HRB 16879
Business address of Vonovia SE: Universitaetsstrasse 133, 44803 Bochum, Germany

This press release has been issued by Vonovia SE and/or its subsidiaries solely for information purposes. This press release may contain statements, assumptions, opinions and predictions about the anticipated future development of Vonovia ("forward-looking statements") that reproduce various assumptions regarding, e.g., results derived from Vonovia's current business or from publicly available sources that have not been subject to an independent audit or in-depth evaluation by Vonovia and that may turn out to be incorrect at a later stage. All forward-looking statements express current expectations based on the current business plan and various other assumptions and therefore come with risks and uncertainties that are not insignificant. All forward-looking statements should not therefore be taken as a guarantee for future performance or results and, furthermore, do not necessarily constitute exact indicators that the forecast results will be achieved. All forward-looking statements relate solely to the day on which this press release was issued to its recipients. It is the responsibility of the recipients of this press release to conduct a more detailed analysis of the validity of forward-looking statements and the underlying assumptions. Vonovia accepts no responsibility for any direct or indirect damages or losses or subsequent damages or losses, as well as penalties that the recipients may incur by using the press release, its contents and, in particular, all forward-looking statements or in any other way, as far as this is legally permissible. Vonovia does not provide any guarantees or assurances (either explicitly or implicitly) in respect of the information contained in this press release. Vonovia is not obliged to update or correct the information, forward-looking statements or conclusions drawn in this press release or to include subsequent events or circumstances or to report inaccuracies that become known after the date of this press release.