USU SOFTWARE AG
USU SOFTWARE AG
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ISIN: DE000A0BVU28

DGAP-News: USU Knowledge Center now available on Salesforce AppExchange, the world's leading business app marketplace

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DGAP-News: USU Software AG / Key word(s): Miscellaneous
USU Knowledge Center now available on Salesforce AppExchange, the world's leading business app marketplace

19.12.2018 / 09:00
The issuer is solely responsible for the content of this announcement.


New USU app offers a powerful knowledge base with graphical decision trees

Möglingen, December 19, 2018. USU is announcing the publication of Knowledge Center on Salesforce AppExchange. As a result, companies have a whole new way of connecting with their customers, partners and employees. The active knowledge base Knowledge Center supports all aspects of digital communication with customers. All service employees have fast access to up-to-date, quality-assured knowledge they need - over all communication channels. USU's unymira division and its portfolio focus on professional Customer First solutions.

Knowledge Center is currently available on the Salesforce platform at: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FOmbhUAD

Numerous wizards and integrated workflows make Knowledge Center a key work and process platform for core knowledge-intensive tasks at service organizations. The result is not only a clear and demonstrable improvement in KPIs such as the call handling time, first call resolution rate or familiarization period for new employees, but also in the customer experience and quality of service. A further highlight are integrated graphical decision trees that offer interactive, step-by-step guidance to the right solution.

"Customers in particular will benefit from our partnership with Salesforce and global certification of Knowledge Center. They will gain new ways of mapping complex interrelationships quickly and easily. Together, we are thus setting new standards in service excellence," says Sven Kolb, Managing Director of USU GmbH.

This press release is also available at https://www.unymira.com/en/ and https://www.usu.de/en/


About Salesforce AppExchange

Salesforce AppExchange is the world's leading business app marketplace that enables companies to sell, provide and market services in a whole new way. With 3,000 partner apps and more than 4 million installs, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for companies.

Additional resources
● Salesforce on Facebook: http://www.facebook.com/salesforce
● Salesforce on Twitter: https://twitter.com/salesforce

Salesforce, AppExchange and others are trademarks of salesforce.com, inc.


USU GmbH

Founded in 1977, USU GmbH is one of the biggest European providers of IT and Knowledge Management Software. Market leaders from every sector of the international economy create transparency with USU applications, while also increasing flexibility, decreasing risks and cutting costs.

With intelligent solutions and expertise in digital interaction, Unymira is a prime mover in the digitization of business processes. Standard software and consulting services help to automate service processes and actively provide knowledge for all communication channels and customer contact points in sales, marketing, and customer service. The customer-first portfolio in this area is complemented by customized applications, portal and CMS solutions, UX design and social media management.

USU GmbH is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: https://www.usu.de/en/

 

Contact

USU Software AG
Corporate Communications
Dr. Thomas Gerick
Tel.: +49 (0) 71 41 - 48 67 440
Fax: +49 (0) 71 41 - 48 67 300
E-Mail: [email protected]

USU Software AG
Investor Relations
Falk Sorge
Tel.: +49 (0) 71 41 - 48 67 351
Fax: +49 (0) 71 41 - 48 67 108
E-Mail: [email protected]



19.12.2018 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG.
The issuer is solely responsible for the content of this announcement.

The DGAP Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases.
Archive at www.dgap.de


Language: English
Company: USU Software AG
Spitalhof
71696 Möglingen
Germany
Phone: +49 (0)7141 4867-0
Fax: +49 (0)7141 4867-200
E-mail: [email protected]
Internet: www.usu-software.de
ISIN: DE000A0BVU28
WKN: A0BVU2
Listed: Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Hamburg, Munich, Stuttgart, Tradegate Exchange

 
End of News DGAP News Service

759809  19.12.2018 

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