DGAP-News: USU presents its latest Customer Service Innovations at CCW 2019
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DGAP-News: USU Software AG / Key word(s): Miscellaneous Möglingen, 24 January 2018 USU's unymira business unit is one of the first worldwide to offer voice powered customer service via Amazon's Alexa. A live demo will be presented at this year's Call Center World (CCW) from February 19th to 21st in Berlin at unymira's booth (Hall 3, F4/G3). Unymira offers the most comprehensive omnichannel customer support portfolio including intelligent chatbots, its active knowledge base Knowledge Center, its AI-powered service platform Knowledge Cloud as well as social media support and self-service solutions. A range of expert talks and live presentations in the TeleTalk Demo Forum will accompany unymira's booth offerings. Voice Service with Alexa The new version 7.0 offers both improved usability and design but and a range of new features. For example, users can see a systematic overview of their tasks in areas such as editing, channel management, translation work, etc. By connecting to the new Knowledge Cloud service platform, the self-learning system automates certain tasks, e.g. maintaining synonyms, identifying self-service topics or designing templates. Optimized navigation options and reporting functions as well as the new Salesforce integration make the system the digital backbone for effectively providing knowledge-intensive services across all communication channels. Knowledge Cloud - Practical Artificial Intelligence This press release is also available at https://www.unymira.com/en/ and https://www.usu.de/en/ USU GmbH With intelligent solutions and expertise in digital interaction, Unymira is a prime mover in the digitization of business processes. Standard software and consulting services help to automate service processes and actively provide knowledge for all communication channels and customer contact points in sales, marketing, and customer service. The customer-first portfolio in this area is complemented by customized applications, portal and CMS solutions, UX design and social media management. USU GmbH is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: https://www.usu.de/en/
Contact
USU Software AG
24.01.2019 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG. |
Language: | English |
Company: | USU Software AG |
Spitalhof | |
71696 Möglingen | |
Germany | |
Phone: | +49 (0)7141 4867-0 |
Fax: | +49 (0)7141 4867-200 |
E-mail: | [email protected] |
Internet: | www.usu-software.de |
ISIN: | DE000A0BVU28 |
WKN: | A0BVU2 |
Listed: | Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Hamburg, Munich, Stuttgart, Tradegate Exchange |
End of News | DGAP News Service |
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