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Twilio Preferred Partner Zing secures additional £1.25m funding to support US expansion PR Newswire LONDON, May 1, 2024 LONDON , May 1, 2024 /PRNewswire/ -- Zing , one of the most prolific Twilio consulting partners, has raised an additional £1.25 million from existing shareholders Maven Capital Partners to support its expansion in the United States (US). Headquartered in the United Kingdom (UK), Zing builds exclusively on the Twilio technology stack, helping organizations around the world...

Businesses are integrating customer data platforms with AI and analytics to personalize customer experiences and drive business success, according to a new report from Twilio Segment (NYSE: TWLO). The fifth annual Customer Data Platform Report , which reflects the findings of anonymized usage data from Twilio Segment’s 25,000+ customers, finds that businesses are prioritizing data quality to harness the power of AI and quickly act on nuanced customer insights. Amidst the widespread adoption of...

Today at SIGNAL 2023, Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced CustomerAI 1 solutions that will unlock the power of artificial intelligence (AI) for hundreds of thousands of businesses. New predictive and generative AI tools, along with CDP innovations that underpin powerful AI use cases, are among the launches . This press release features multimedia. View the full release here:...

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today reported financial results for its second quarter ended June 30, 2023. "We closed a strong second quarter, delivering record quarterly revenue, non-GAAP income from operations and free cash flow,” said Jeff Lawson, Twilio's Co-Founder and CEO. "We enter the second half of the year confident about our ability to generate meaningful levels of non-GAAP income...

Today, Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced it will enable companies to create personalized, customer-aware experiences powered by OpenAI. Through this integration, Twilio customers will be able to use OpenAI’s GPT-4 model to power new generative capabilities in Twilio Engage, its multichannel marketing solution built atop the Segment Customer Data Platform. The combination of Twilio...

Today at AWS Summit New York, Amazon Web Services (AWS) and Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced an extension of their longstanding strategic work together that will place powerful artificial intelligence (AI) capabilities at the fingertips of Twilio customers. This news follows the recent announcement of Twilio CustomerAI . With its CustomerAI technology layer, Twilio powerfully combines...

Twilio Inc. (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced that its second quarter 2023 results will be released on Tuesday, August 8, 2023, after market close. Twilio will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) on Tuesday, August 8, 2023, to discuss its results with the investment community. Investors and analysts should register for the call in advance by visiting...

Twilio Inc. (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, and Frame AI, the next-generation AI-driven platform for Customer Intelligence, today announced a partnership to leverage AI to enhance customer engagement delivered within Twilio Flex. With the help of Frame AI’s platform, Twilio Flex (the cloud-based digital engagement solution for personalized interactions across contact centers, sales, and in-app...

Twilio Inc. (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, and Google Cloud today announced an expansion of their long-standing partnership to bring Google Cloud generative artificial intelligence (AI) to Twilio’s customer engagement products to improve experiences for millions of end users. For more than a decade, Google Cloud and Twilio have been working together to innovate in the customer engagement space. Today,...

Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today unveiled CustomerAI ahead of SIGNAL, its upcoming user and developer conference. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230606005370/en/ Debuting today in a new video , Twilio’s CustomerAI technology couples the power of large language models (LLMs) with the rich customer data that flows...

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced that Jeff Lawson, Co-Founder and CEO, will participate in a fireside chat at the J.P. Morgan 51st Annual Global Technology, Media and Communications Conference on Monday, May 22, 2023 at 10:00 a.m. (ET) / 7:00 a.m. (PT). A live webcast and replay will be available on Twilio’s investor relations website at investors.twilio.com. Disclosure...

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today reported financial results for its first quarter ended March 31, 2023. “We’ve structured our business with the aim of enabling Twilio to operate profitably in any financial climate and our first quarter non-GAAP income from operations is a strong signal of our ability to do so,” said Jeff Lawson, Twilio’s Co-founder and CEO. “Despite a tough macro...

Businesses worldwide are eagerly embracing the potential for artificial intelligence (AI) to provide personalized customer experiences, but customers remain cynical, according to the fourth annual State of Personalization Report from Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands. This year’s report underscores the value of an AI-driven personalization strategy for brands looking to both retain existing...

Twilio Inc. (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced that its first quarter 2023 results will be released on Tuesday, May 9, 2023, after market close. Twilio will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) on Tuesday, May 9, 2023, to discuss its results with the investment community. Investors and analysts should register for the call in advance by visiting...

91% of Consumers in APJ Stay Loyal to Brands That Personalise Experiences, Brands Investing in Customer Engagement Well-Positioned to Weather Economic Turbulence: Twilio Study PR Newswire SINGAPORE, April 3, 2023 Twilio's Fourth Annual State of Customer Engagement Report reveals that customer engagement investments increase brands' resilience by boosting revenue, and improving customer retention and loyalty Consumer patience with poor digital experience is waning – 73% of consumers in Asia...

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced that Charlie Bell has been appointed to the Twilio Board of Directors, effective March 28, 2023. Bell is a member of Microsoft’s Senior Leadership Team where he serves as Executive Vice President of Security, Compliance Identity, and Management. Charlie brings decades of experience in the technology industry that will enable him to provide unique...

Research from Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, shows that investment in customer engagement continues to drive revenue growth and help companies meet their financial goals in the face of economic headwinds. Twilio’s fourth annual State of Customer Engagement Report reveals that amid constrained resources and economic uncertainty, investment in digital customer engagement increased brands’...

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced the introduction of Segment Unify . Unify is the real-time identity resolution solution that includes Profiles Sync, and offers access to Reverse ETL - also launching today. With Segment Unify, businesses can easily merge the complete history of each customer into a single unified profile, freely sync Segment’s identity-resolved customer profiles...

PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants PR Newswire LONDON and NEW YORK, March 14, 2023 LONDON and NEW YORK , March 14, 2023 /PRNewswire/ -- Following a recent round of $40m Series B funding , in which Twilio Ventures participated, PolyAI and Twilio today announced the integration of PolyAI's customer-led conversational assistant with Twilio Flex and Twilio Programmable Voice , the world's most flexible contact center platform. Twilio Flex allows...

QUALTRICS X4 — Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, and Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, are expanding their partnership and introducing a new no-code connector that allows real-time data sharing and integration between the Twilio Segment customer data platform (CDP) and Qualtrics’ Experience iD (XiD). The combined view of operational engagement data like...