ZENDESK INC. overview

Zendesk to Acquire Local Measure, Expanding AI-Powered Voice PR Newswire SAN FRANCISCO, Feb. 24, 2025 Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) SAN FRANCISCO , Feb. 24, 2025 /PRNewswire/ -- Zendesk, a global leader in AI-powered service, today announced that it has signed a definitive agreement to acquire Local Measure, a leading provider of CCaaS and advanced voice solutions and a long-time AWS partner. This acquisition...

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today announced that it has enhanced its Zendesk integration with the launch of Zendesk Talk Partner Edition for RingEX ™. This solution seamlessly embeds RingEX’s world-class voice capabilities and rich call data directly into the Zendesk customer support platform, empowering users with streamlined workflows and actionable insights that personalize customer interactions...

Seamless integration of authID’s Proof and Verified solutions helps enterprises reduce fraud at the call center DENVER, CO, Nov. 22, 2024 (GLOBE NEWSWIRE) -- authID Inc. (Nasdaq: AUID), a leading provider of biometric identity verification and authentication solutions, today announced their integration with Zendesk , a leading customer experience company that helps businesses connect with customers across multiple channels. This integration brings authID’s best-in-class Proof and Verified...

Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty PR Newswire SAN FRANCISCO, Nov. 20, 2024 AI-powered personalization, loyalty and human-like interactions redefine success for CX leaders SAN FRANCISCO , Nov. 20, 2024 /PRNewswire/ -- Zendesk's 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today's consumers demand AI interactions that feel more human, personalized, and engaging than ever before. Drawing on insights from over 10,000...

Zendesk Launches Flexible Pricing for Customized AI Journeys PR Newswire SAN FRANCISCO, Nov. 11, 2024 New approach empowers companies to scale their AI and automation investments in line with evolving customer and employee needs SAN FRANCISCO , Nov. 11, 2024 /PRNewswire/ -- Today, Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in service more accessible and adaptable for businesses. This allows companies to adjust their...

Zendesk unveils the industry's most complete service solution for the AI era PR Newswire SAN FRANCISCO and LAS VEGAS, April 16, 2024 CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service SAN FRANCISCO and LAS VEGAS , April 16, 2024 /PRNewswire/ -- Today at its Relate global conference, Zendesk announced the world's most complete service solution for the AI era. With support volumes projected to increase five-fold over the...

AI ushers in era of intelligent CX, fuels massive industry transformation PR Newswire SAN FRANCISCO, Jan. 17, 2024 Zendesk annual CX Trends Report shows 70 percent of leaders completely reimagining their customer journey SAN FRANCISCO , Jan. 17, 2024 /PRNewswire/ -- Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report , the findings of which signal a rapid transition towards intelligent CX. In this era, the shift to AI-driven service will create a big divide between...

Zendesk signs definitive agreement to acquire Klaus PR Newswire SAN FRANCISCO, Jan. 8, 2024 Acquisition deepens company's commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities SAN FRANCISCO , Jan. 8, 2024 /PRNewswire/ -- Zendesk today announced it has signed a definitive agreement to acquire Klaus , the industry leading AI-powered quality management platform . AI is driving a rapid increase in customer interactions and...