News & Videos - ZENDESK INC.

Zendesk to Acquire Local Measure, Expanding AI-Powered Voice PR Newswire SAN FRANCISCO, Feb. 24, 2025 Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) SAN FRANCISCO , Feb. 24, 2025 /PRNewswire/ -- Zendesk, a global leader in AI-powered service, today announced that it has signed a definitive agreement to acquire Local Measure, a leading provider of CCaaS and advanced voice solutions and a long-time AWS partner. This acquisition...

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today announced that it has enhanced its Zendesk integration with the launch of Zendesk Talk Partner Edition for RingEX ™. This solution seamlessly embeds RingEX’s world-class voice capabilities and rich call data directly into the Zendesk customer support platform, empowering users with streamlined workflows and actionable insights that personalize customer interactions...

Seamless integration of authID’s Proof and Verified solutions helps enterprises reduce fraud at the call center DENVER, CO, Nov. 22, 2024 (GLOBE NEWSWIRE) -- authID Inc. (Nasdaq: AUID), a leading provider of biometric identity verification and authentication solutions, today announced their integration with Zendesk , a leading customer experience company that helps businesses connect with customers across multiple channels. This integration brings authID’s best-in-class Proof and Verified...

Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty PR Newswire SAN FRANCISCO, Nov. 20, 2024 AI-powered personalization, loyalty and human-like interactions redefine success for CX leaders SAN FRANCISCO , Nov. 20, 2024 /PRNewswire/ -- Zendesk's 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today's consumers demand AI interactions that feel more human, personalized, and engaging than ever before. Drawing on insights from over 10,000...

Zendesk Launches Flexible Pricing for Customized AI Journeys PR Newswire SAN FRANCISCO, Nov. 11, 2024 New approach empowers companies to scale their AI and automation investments in line with evolving customer and employee needs SAN FRANCISCO , Nov. 11, 2024 /PRNewswire/ -- Today, Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in service more accessible and adaptable for businesses. This allows companies to adjust their...

Zendesk unveils the industry's most complete service solution for the AI era PR Newswire SAN FRANCISCO and LAS VEGAS, April 16, 2024 CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service SAN FRANCISCO and LAS VEGAS , April 16, 2024 /PRNewswire/ -- Today at its Relate global conference, Zendesk announced the world's most complete service solution for the AI era. With support volumes projected to increase five-fold over the...

AI ushers in era of intelligent CX, fuels massive industry transformation PR Newswire SAN FRANCISCO, Jan. 17, 2024 Zendesk annual CX Trends Report shows 70 percent of leaders completely reimagining their customer journey SAN FRANCISCO , Jan. 17, 2024 /PRNewswire/ -- Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report , the findings of which signal a rapid transition towards intelligent CX. In this era, the shift to AI-driven service will create a big divide between...

Zendesk signs definitive agreement to acquire Klaus PR Newswire SAN FRANCISCO, Jan. 8, 2024 Acquisition deepens company's commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities SAN FRANCISCO , Jan. 8, 2024 /PRNewswire/ -- Zendesk today announced it has signed a definitive agreement to acquire Klaus , the industry leading AI-powered quality management platform . AI is driving a rapid increase in customer interactions and...

Zendesk Appoints Kelly Grier to Board of Directors PR Newswire SAN FRANCISCO and NEW YORK, Dec. 13, 2023 Grier's long tenure and experience at Ernst & Young will help prime company for future growth SAN FRANCISCO and NEW YORK , Dec. 13, 2023 /PRNewswire/ -- Zendesk today announced Kelly Grier has joined its Board of Directors. As Ernst & Young's U.S. Chair and Managing Partner and Americas Managing Partner Emeritus, Grier led a $24 billion professional services organization with four services...

Zendesk, Inc. (NYSE: ZEN) today reported financial results for the third quarter ended September 30, 2022. Results for the Third Quarter 2022 Revenue was $416.9 million for the quarter ended September 30, 2022, an increase of 20% over the prior year period. GAAP net loss for the quarter ended September 30, 2022 was $59.1 million, and GAAP net loss per share (basic and diluted) was $0.48. Non-GAAP net income was $39.4 million, and non-GAAP net income per share was $0.32 (basic) and $0.28...

Zendesk, Inc. (NYSE: ZEN) today announced that it will release financial results for the third fiscal quarter ending September 30, 2022 following the close of the U.S. markets on Thursday, October 27, 2022. As a result of the previously announced definitive merger agreement under which an investor group led by Hellman & Friedman and Permira will acquire all outstanding shares of Zendesk common stock in an all-cash transaction, Zendesk will not conduct an earnings conference call. Any further...

The Zendesk Foundation today announced that 25 nonprofit organizations will receive a share of $US 500,000 in cash grants, as well as free Zendesk software, through the Foundation’s first global Tech for Good Impact Awards. Four nonprofits were awarded the highest grant amount of $US 50,000 each. The combination of cash grants and technology is designed to empower a range of social impact initiatives to scale operations in order to further help communities and people in need. “We believe...

Zendesk Announces Customer Experience (CX) Maturity Report of Korean Companies PR Newswire SINGAPORE, Oct. 4, 2022 Korea respondents 13 % O nly great level service to provide number CX ' Champion ' competencies Retention SINGAPORE , Oct. 4, 2022 /PRNewswire/ -- According to the CX Accelerator report published by Zendesk (NYSE: ZEN), in order to meet customer expectations, companies should strive for excellence, but the Only 13% were found to qualify as 'CX Champion'. This means that there are...

Zendesk, Inc. (NYSE: ZEN) today announced Intelligent Triage and Smart Assist , new AI solutions empowering businesses to triage customer support requests automatically and access valuable data at scale. By democratizing access to these solutions, companies can see value in minutes by understanding intent and sentiment through account-specific, data-driven models that are customized for individual use cases and drive faster resolutions. Industry analysts predict that in the near term, AI will...

Zendesk, Inc. (NYSE: ZEN) (“Zendesk”) today issued the following statement reiterating its support for the proposed acquisition of Zendesk by a consortium led by Hellman & Friedman and Permira (the "Consortium”) and expressing its views in response to a letter from Light Street Capital Management (“Light Street”) to the Zendesk Board of Directors related to the Consortium transaction: “The Zendesk Board continues to believe that the Consortium transaction provides superior value and...

Light Street Capital Urges Zendesk Board to Delay Vote and Constructively Engage in Good Faith with its Shareholders PR Newswire PALO ALTO, Calif., Sept. 12, 2022 Expresses Disappointment in Zendesk's Lack of Engagement Reiterates Confidence in Alternative Proposal and Intention to Vote AGAINST the Proposed Transaction Affirms Intention to Secure Capital Needed to Execute on Superior Alternative Proposal with Constructive Engagement from Zendesk Board and Management Highlights Strong Support for...

According to Zendesk’s CX Accelerator report (NYSE: ZEN), 'exceptional' is what businesses must strive for when it comes to meeting customer expectations. Yet organizations know they aren’t quite meeting these rising expectations, with Champions - those considered the highest standard-bearers - saying that unresolved queries are up 157% year over year. However, there is a new breed of customer experience (CX) challengers emerging - the Risers are closing in on CX greatness, with 79% of these...

According to Zendesk’s CX Accelerator report (NYSE: ZEN), 'exceptional' is what businesses must strive for when it comes to meeting customer expectations. Yet organizations know they aren’t quite meeting these rising expectations, with Champions - those considered the highest standard-bearers - saying that unresolved queries are up 157% year over year. However, there is a new breed of customer experience (CX) challengers emerging - the Risers are closing in on CX greatness, with 79% of these...

Zendesk, Inc. (NYSE: ZEN) (“Zendesk” or the “Company”) today commented on a report issued by Institutional Shareholder Services (“ISS”), a leading independent proxy advisory firm. In its report, ISS recommends that Zendesk stockholders vote FOR the proposed acquisition of the Company by the consortium led by Hellman & Friedman and Permira (the “Consortium”). “We are pleased that ISS recognizes that the acquisition by the Consortium is the best path forward for Zendesk and...

Zendesk, Inc. (NYSE: ZEN) (“Zendesk” or the “Company”) today released an investor presentation that provides significant additional information to stockholders in connection with the proposed transaction with the consortium led by Hellman & Friedman and Permira (the “Consortium”). The Company stated: “Our Board believes that the acquisition by the Consortium is the best path forward for Zendesk and our stockholders. It is important for stockholders to understand the challenges...